Sunday, August 12, 2007

Bad Service

I want out for lunch today. I rarely go to a real restaurant for various reasons, but today I went for lunch. It was a local pannakoken house that recently changed hands. They are usually a very busy place on Sundays after church. (Just so you know, it is a pet peeve of mine when people criticize wait staff just for the heck of it. If your not willing to do it yourself, don't complain about someone else doing it. All this is with the exception of really poor service involving bad manners and uncleanliness.) In this restaurant my favorite meal is the Smoked Salmon Eggs Benedict. This is served with hash browns and of all things salad. I went with two friends who are use to the waitress basically placing their order as soon as they walk in the door. That waitress no longer works there so for them the service was poor from the get go. I was teasing them a bit about not being pleased at the service or lack thereof. I should know better than to do that because it always comes back to bite me in the butt. Well, I ordered coffee from the regular waitress not the drinks waitress. It never showed up. Finally I reordered and it showed up right before my food did. My food was cold. Since I would rather eat warm eggs than microwaved rubberized eggs, I just kept eating. Until I got to the yolk. Now when you order a hard yolk, you should get a hard yolk, runny yolks are sickening. I cut into my yolk and it ran all over my plate. Yuk! I had to complain. It was too much. The second one was good but the damage was done. I was ready to complain. We didn't get any service at all. Our coffee and water wasn't refilled unless we asked and that was only after Heather went to complain IN the kitchen. We didn't tip. The chick who was taking our money was slow with the change hoping we'd say she could keep it. Surprisingly, none of us left a tip. If you deserve a tip, I'll give you one. I think I'll write a review for the local paper. I wonder if anyone would read it...

1 comment:

Aimée said...

Good for you, Kelly. Not only does it feel good to complain, this feedback can also help the kitchen/waitstaff improve their services.
Mmmmm, eggs benny, good stuff--but with a hard yolk?? Now I'm not so sure.